Legal

Refund & Returns Policy

Last updated: July 19, 2026

Every CozyCross order is covered by a 30-day money-back guarantee. If your cross stitch kit arrives faulty or you're not satisfied, we'll replace it or refund you, with no complicated hoops.

How it works

  1. Email [email protected] within 30 days of delivery.
  2. Tell us the issue (a photo or short description helps).
  3. We arrange a replacement or refund to your original payment method.

If a cross stitch kit is defective on arrival, you don't need to ship it back for a refund in most cases, and we resolve it directly.