Get in touch
Questions about your order, a kit, or a return? We are happy to help, and we reply within 24-48 hours on business days.
Email: [email protected]
Support hours: Monday to Friday
Email is the fastest way to reach us. Write to [email protected] with your order number if you have one, and Jasmine or a teammate will get back to you within 24-48 hours. Photos of your finished stockings and samplers are always welcome too; they are the best part of this inbox.
Night Songs (DPD346), one of the counted kits from our catalog.
Before you email, these might answer it faster
Delivery timelines are in our shipping policy: dispatch in 1-2 business days, arrival in 8-10 business days. Returns and our 30-day money-back guarantee are in the refund policy. Kit questions are covered on the Christmas stocking kit and stamped kits pages, buyer photos live on the reviews page, and if you are choosing a first project, start with our beginner kits or the full range on the homepage. Curious who reads your email? Meet us on the about page.
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